Frequently Asked Questions
Everything you need to know about your GLD experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the US, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for most items in original, unworn condition. Please note that custom-made pieces and solid gold items are final sale and cannot be returned.
Does GLD jewelry come with a warranty?
Yes, we stand behind our quality. GLD offers a Lifetime Guarantee which entitles you to a one-time repair or replacement of the piece should it experience any manufacturing defects or breakage.
Will my jewelry fade or turn my skin green?
Our jewelry is crafted with high-quality materials including 14k-18k PVD gold plating, which is the highest quality plating available. It is designed to be durable and will not turn your skin green.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through providers like Affirm and Klarna, allowing you to buy now and pay later.
How should I care for my GLD jewelry?
To maintain the shine, keep your jewelry dry and avoid contact with sweat, perfumes, or harsh chemicals. Wipe your pieces with a soft cloth after wearing to remove any oils.